Banks and credit unions ranked by CFPB complaint volume. Data sourced from the Consumer Financial Protection Bureau.
106
Institutions with complaint data
139,485
Most complaints (1 institution, all time)
CFPB
Source · updated monthly
Top 10 by complaints — last 12 months
| Institution | Location | Last 12 mo.↓ | All time | Per $B assets | Total assets |
|---|---|---|---|---|---|
1 Capital One CAPITAL ONE, NATIONAL ASSOCIATION | MCLEAN, VA | 32,024 | 139,485 | 208 | $672.0B |
2 Chase JPMORGAN CHASE BANK, N.A. | COLUMBUS, OH | 25,790 | 121,470 | 30 | $4.02T |
3 Bank of America BANK OF AMERICA, NATIONAL ASSOCIATION |
| CHARLOTTE, NC |
| 22,505 |
| 109,559 |
| 41 |
| $2.67T |
4 Wells Fargo WELLS FARGO BANK, NATIONAL ASSOCIATION | SIOUX FALLS, SD | 22,300 | 110,621 | 60 | $1.85T |
5 Citibank CITIBANK, N.A. | SIOUX FALLS, SD | 22,083 | 96,719 | 50 | $1.93T |
| DRAPER, UT | 15,915 | 64,602 | 562 | $114.9B |
| SANDY, UT | 11,385 | 47,634 | 219 | $217.6B |
| WILMINGTON, DE | 10,774 | 44,705 | 5756 | $7.8B |
| DRAPER, UT | 6,877 | 24,860 | 9882 | $2.5B |
| WILMINGTON, DE | 6,667 | 17,975 | 169 | $106.1B |
11 U.S. Bank U.S. BANK NATIONAL ASSOCIATION | CINCINNATI, OH | 6,359 | 34,220 | 50 | $683.4B |
| WILMINGTON, DE | 6,173 | 29,176 | 84 | $345.6B |
| GREENWOOD, DE | 5,983 | 36,826 | 253 | $145.4B |
| WILMINGTON, DE | 5,604 | 22,500 | 482 | $46.6B |
15 Truist TRUIST BANK | CHARLOTTE, NC | 5,493 | 23,382 | 43 | $541.2B |
16 PNC Bank PNC BANK, NATIONAL ASSOCIATION | WILMINGTON, DE | 3,593 | 21,882 | 39 | $567.9B |
| PHOENIX, AZ | 3,068 | 14,958 | 136 | $109.7B |
18 Citizens Bank CITIZENS BANK, NATIONAL ASSOCIATION | PROVIDENCE, RI | 2,082 | 13,084 | 58 | $227.1B |
| COLUMBUS, OH | 1,566 | 6,587 | 23 | $284.1B |
20 Regions Bank REGIONS BANK | BIRMINGHAM, AL | 1,208 | 6,734 | 42 | $159.4B |
21 KeyBank KEYBANK NATIONAL ASSOCIATION | CLEVELAND, OH | 841 | 5,500 | 30 | $186.0B |
| OMAHA, NE | 684 | 3,191 | 92 | $34.7B |
| SALT LAKE CITY, UT | 400 | 796 | 2 | $391.3B |
| OKLAHOMA CITY, OK | 378 | 1,818 | 43 | $42.1B |
| WESTLAKE, TX | 351 | 1,198 | 5 | $242.9B |