Contact & Details
FDIC BankFindWebsite
Address
County
Established
Total Assets
Federal regulators examine banks to ensure they lend and invest in the communities they serve, especially low- and moderate-income areas.
Overall Rating
Exceeds federal requirements for lending in low- and moderate-income communities
Exam Date
Exam Type
Regulator
Total Assets
$2.67T
Total Deposits
$2.13T
Net Loans
$1.19T
Net Income
$7.4B
ROA
1.12%
Below avg for Large banks. Peer avg: 1.37%
ROE
12.16%
Risk-Based Capital
13.19%
Below avg for Large banks. Regulatory min: 8%
Compared to the peer-bank Large peer group (same asset tier).
Unlock peer list → See which specific banks are in this peer group.
| Year | Applications | Orig. Rate | Denial Rate |
|---|---|---|---|
| 2024 | 218,355 | 38.09% | 37.06% |
| 2023 | 255,508 | 35.95% | 48.98% |
| 2022 | 330,623 | 36.74% | 43.64% |
| 2021 | 348,399 | 49.45% | 31.66% |
| 2020 | 360,242 | 51.11% | 32.01% |
| 2019 | 442,167 | 48.53% |
Last 12 Months
22,505
Since 2018
109,559
all complaints on record
Monetary Relief
31.4%
% of complaints where company provided monetary relief
Untimely Response
2.6%
% exceeding CFPB's 15-day response window
Complaints by Product Type
| Exam Date | Rating | Exam Type |
|---|---|---|
| Jan 2022 | Outstanding | Large Bank |
| Jan 2018 | Outstanding | Large Bank |
| Dec 2011 | Satisfactory | Large Bank |
7 previous ratings locked — back to 1994
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Total Branches
3,640
Branch Deposits
$1.98T
1-Year Change
-103
5-year net change: -613 branches
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Preview:
| 35.32% |
| 2018 | 428,238 | 45.02% | 40.36% |
Denial rate = denials ÷ total applications. 2024 national avg: 23.75% · Large bank avg: 31.66% · above-average shown in red
Monthly Complaints (2021–present)
| Month | Complaints | With Monetary Relief |
|---|---|---|
| August 2025 | 1693 | 497 |
| September 2025 | 1558 | 436 |
| October 2025 | 1666 | 450 |
| November 2025 | 1722 | 438 |
| December 2025 | 2086 | 585 |
| January 2026 | 2287 | 680 |
| February 2026 | 1873 | 537 |
| March 2026 | 2212 | 629 |
| April 2026 | 2289 | 584 |
| May 2026 | 2185 | 161 |
| June 2026 | 1128 | 30 |
Data through Jun 2026.Last 12 months shown — unlock full history.
Full 2021–present history available — unlock this bank for $9 one-time.