Contact & Details
FDIC BankFindWebsite
Address
County
Established
Total Assets
How this bank compares
Complaint Rate (national peers)
More complaints than 100% of Large banks
Federal regulators examine banks to ensure they lend and invest in the communities they serve, especially low- and moderate-income areas.
Overall Rating
Exceeds federal requirements for lending in low- and moderate-income communities
Exam Date
Exam Type
Regulator
Total Assets
$672.0B
Total Deposits
$520.8B
Net Loans
$424.3B
Net Income
$2.3B
ROA
1.39%
Above avg for Large banks. Peer avg: 1.37%
ROE
9.51%
Risk-Based Capital
15.41%
Below avg for Large banks. Regulatory min: 8%
Compared to the peer-bank Large peer group (same asset tier).
Unlock peer list → See which specific banks are in this peer group.
| Year | Applications | Orig. Rate | Denial Rate |
|---|---|---|---|
| 2022 | 475 | 87.16% | 0.63% |
| 2021 | 551 | 89.11% | 0.18% |
| 2020 | 669 | 85.65% | 3.44% |
| 2019 | 771 | 80.93% | 2.59% |
| 2018 | 826 | 89.59% | 2.42% |
Denial rate = denials ÷ total applications. 2024 national avg: 23.75% · Large bank avg: 31.66% · above-average shown in red
Last 12 Months
32,024
Since 2018
139,485
all complaints on record
Monetary Relief
19.6%
% of complaints where company provided monetary relief
Untimely Response
0%
% exceeding CFPB's 15-day response window
208 per $B assets — more complaints than 100% of Large banks
Complaints by Product Type
| Exam Date | Rating | Exam Type |
|---|---|---|
| Aug 2023 | Outstanding | Large Bank |
| Aug 2020 | Outstanding | Large Bank |
| Jul 2017 | Outstanding | Large Bank |
8 previous ratings locked — back to 1992
Unlock full CRA history, HMDA, financials, complaints CSVs, and PDF links for this bank.
One-time payment · No subscription required
Exam dates and details are paywalled
Total Branches
261
Branch Deposits
$497.3B
1-Year Change
+3
5-year net change: -190 branches
Copy this snippet to embed a live rating badge on your website:
<iframe src="https://bankscorer.com/widget/bank/capital-one-national-association" width="320" height="80" frameborder="0" scrolling="no" style="border:none" ></iframe>
Updates automatically when the rating changes.
Preview:
Monthly Complaints (2021–present)
| Month | Complaints | With Monetary Relief |
|---|---|---|
| August 2025 | 2446 | 480 |
| September 2025 | 2580 | 527 |
| October 2025 | 2374 | 381 |
| November 2025 | 2456 | 404 |
| December 2025 | 2749 | 453 |
| January 2026 | 2986 | 496 |
| February 2026 | 2436 | 443 |
| March 2026 | 2868 | 460 |
| April 2026 | 3252 | 529 |
| May 2026 | 3166 | 465 |
| June 2026 | 2032 | 122 |
Data through Jun 2026.Last 12 months shown — unlock full history.
Full 2021–present history available — unlock this bank for $9 one-time.