Contact & Details
FDIC BankFindWebsite
Address
County
Established
Total Assets
Federal regulators examine banks to ensure they lend and invest in the communities they serve, especially low- and moderate-income areas.
Overall Rating
Exceeds federal requirements for lending in low- and moderate-income communities
Exam Date
Exam Type
Regulator
Total Assets
$186.0B
Total Deposits
$153.3B
Net Loans
$108.8B
Net Income
$581M
ROA
1.27%
Below avg for Large banks. Peer avg: 1.37%
ROE
12.27%
Risk-Based Capital
14.37%
Below avg for Large banks. Regulatory min: 8%
Compared to the peer-bank Large peer group (same asset tier).
Unlock peer list → See which specific banks are in this peer group.
| Year | Applications | Orig. Rate | Denial Rate |
|---|---|---|---|
| 2024 | 15,839 | 52.09% | 30.74% |
| 2023 | 23,244 | 51.01% | 30.68% |
| 2022 | 53,535 | 64.12% | 19.06% |
| 2021 | 75,785 | 69.1% | 13.89% |
| 2020 | 69,179 | 61.48% | 17.70% |
| 2019 | 62,513 | 58.8% |
Last 12 Months
841
Since 2018
5,500
all complaints on record
Monetary Relief
23.2%
% of complaints where company provided monetary relief
Untimely Response
0.1%
% exceeding CFPB's 15-day response window
Complaints by Product Type
| Exam Date | Rating | Exam Type |
|---|---|---|
| Apr 2023 | Outstanding | Large Bank |
| Jan 2020 | Outstanding | Large Bank |
| Jan 2016 | Outstanding | Large Bank |
7 previous ratings locked — back to 1990
Unlock full CRA history, HMDA, financials, complaints CSVs, and PDF links for this bank.
One-time payment · No subscription required
Exam dates and details are paywalled
Total Branches
955
Branch Deposits
$152.0B
1-Year Change
-8
5-year net change: -144 branches
Copy this snippet to embed a live rating badge on your website:
<iframe src="https://bankscorer.com/widget/bank/keybank-national-association" width="320" height="80" frameborder="0" scrolling="no" style="border:none" ></iframe>
Updates automatically when the rating changes.
Preview:
| 20.67% |
| 2018 | 63,165 | 56.73% | 23.72% |
Denial rate = denials ÷ total applications. 2024 national avg: 23.75% · Large bank avg: 31.66% · above-average shown in red
Monthly Complaints (2021–present)
| Month | Complaints | With Monetary Relief |
|---|---|---|
| August 2025 | 78 | 28 |
| September 2025 | 65 | 24 |
| October 2025 | 57 | 15 |
| November 2025 | 58 | 18 |
| December 2025 | 98 | 40 |
| January 2026 | 73 | 25 |
| February 2026 | 84 | 31 |
| March 2026 | 78 | 27 |
| April 2026 | 64 | 25 |
| May 2026 | 84 | 16 |
| June 2026 | 32 | 3 |
Data through Jun 2026.Last 12 months shown — unlock full history.
Full 2021–present history available — unlock this bank for $9 one-time.