WILMINGTON, DE · Supervised by OCC (Office of the Comptroller of the Currency)
Contact & Details
FDIC BankFindWebsite
Address
County
Established
Total Assets
Federal regulators examine banks to ensure they lend and invest in the communities they serve, especially low- and moderate-income areas.
Overall Rating
Exceeds federal requirements for lending in low- and moderate-income communities
Exam Date
Exam Type
Regulator
| Year | Applications | Orig. Rate | Denial Rate |
|---|---|---|---|
| 2023 | 86 | 81.4% | 5.81% |
| 2022 | 4,267 | 57.39% | 31.66% |
| 2021 | 22,486 | 53.43% | 31.42% |
Denial rate = denials ÷ total applications. 2024 national avg: 23.75% · Large bank avg: 31.66% · above-average shown in red
Last 12 Months
6,667
Since 2018
17,975
all complaints on record
Monetary Relief
22.3%
% of complaints where company provided monetary relief
Untimely Response
1.2%
% exceeding CFPB's 15-day response window
Complaints by Product Type
| Exam Date | Rating | Exam Type |
|---|---|---|
| Jan 2024 | Outstanding | Large Bank |
| Oct 2020 | Outstanding | Large Bank |
| Oct 2017 | Satisfactory | Large Bank |
1 previous rating locked — back to 2013
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Total Branches
400
Branch Deposits
$79.5B
1-Year Change
-5
5-year net change: -181 branches
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Preview:
Monthly Complaints (2021–present)
| Month | Complaints | With Monetary Relief |
|---|---|---|
| August 2025 | 493 | 127 |
| September 2025 | 533 | 149 |
| October 2025 | 507 | 144 |
| November 2025 | 506 | 152 |
| December 2025 | 662 | 175 |
| January 2026 | 674 | 210 |
| February 2026 | 509 | 152 |
| March 2026 | 694 | 247 |
| April 2026 | 643 | 228 |
| May 2026 | 569 | 202 |
| June 2026 | 317 | 74 |
Data through Jun 2026.Last 12 months shown — unlock full history.
Full 2021–present history available — unlock this bank for $9 one-time.