🏦Bank Scorer

JPMORGAN CHASE BANK, N.A.

COLUMBUS, OH · Supervised by OCC (Office of the Comptroller of the Currency)

Est. 1824FDIC #628
Part ofJPMorgan Chase & Co.→ View all charters
Outstanding Up

Current rating · Exam: March 2024

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At a Glance

Community Lending (CRA)

Outstanding

Exceeds federal requirements for lending in low- and moderate-income communities

Consumer Complaints (12 mo)

743

0.18 per $B assets · filed with CFPB

Financial Health

Adequate

ROA 1.44%

Institution Profile

FDIC BankFind

Address

1111 Polaris Pkwy, COLUMBUS, OH

County

Delaware County

Established

January 1, 1824

Total Assets

$4.02T(latest call report)

Community Reinvestment Rating

CRA / FFIEC

Federal regulators examine banks to ensure they lend and invest in the communities they serve, especially low- and moderate-income areas.

Overall Rating

Outstanding

Exceeds federal requirements for lending in low- and moderate-income communities

Exam Date

March 11, 2024

Exam Type

Large Bank

Regulator

OCC (Office of the Comptroller of the Currency)
What is a CRA rating? →
Estimated next exam:Mar 2027(based on asset size)

Financial Snapshot

As of Q1 2026Call Report / FDIC

Total Assets

$4.02T

Total Deposits

$2.79T

Net Loans

$1.49T

Net Income

$14.0B

ROA

1.44%

ROE

16.64%

Risk-Based Capital

16.25%

Regulatory minimum: 8%

Peer Comparison

Large banks

Compared to the peer-bank Large peer group (same asset tier).

Complaints / $B0.18Peer avg: 0.83▲ Above avg

Unlock peer list → See which specific banks are in this peer group.

Branch Footprint

FDIC SOD 2025

Total Branches

4,993

Branch Deposits

$2.13T

1-Year Change

+112

5-year net change: +12 branches

Mortgage Lending

CFPB HMDA
YearApplicationsOrig. RateDenial Rate
2024126,49063.83%9.56%
202398,30365.19%9.73%
2022169,46367.88%8.84%
2021371,68073.84%5.50%
2020358,28263.93%11.95%
2019367,06355.28%25.10%
2018368,08352.33%30.63%

2024 national avg denial rate: 23.75% · above-average shown in red

Consumer Complaints

CFPB · through Jun 2026

Last 12 Months

743

All Time

3,248

Monetary Relief

18.2%

Untimely Response

0%

Most common complaint type: Checking or savings account· 0.18 per $B assets (12m)

Monthly Complaints (last 24 months)

MonthComplaintsWith Monetary Relief
July 202400
August 202400
September 202410
October 202461
November 202400
December 202400
January 202500
February 202500
March 202500
April 202510
May 202500
June 202500
July 202500
August 202510
September 2025296
October 2025373
November 2025304
December 2025486
January 2026204
February 2026100
March 202610112
April 202622336
May 202619524
June 2026493

Data through Jun 2026. Zero-height bars indicate months with no complaints on record.

Rating History

CRA / FFIEC

Rating Trend

↑ Improving

Based on last 3 exams

10 previous ratings locked — dating back to 1993

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Rating Over Time

🔒 Locked
OutstandingSatisfactoryNeeds to ImproveSubst. Noncompliance

Exam dates and details are paywalled

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