Contact & Details
FDIC BankFindWebsite
Address
County
Established
Total Assets
Federal regulators examine banks to ensure they lend and invest in the communities they serve, especially low- and moderate-income areas.
Overall Rating
Exceeds federal requirements for lending in low- and moderate-income communities
Exam Date
Exam Type
Regulator
Total Assets
$4.02T
Total Deposits
$2.79T
Net Loans
$1.49T
Net Income
$14.0B
ROA
1.44%
Above avg for Large banks. Peer avg: 1.37%
ROE
16.64%
Risk-Based Capital
16.25%
Above avg for Large banks. Regulatory min: 8%
Compared to the peer-bank Large peer group (same asset tier).
Unlock peer list → See which specific banks are in this peer group.
| Year | Applications | Orig. Rate | Denial Rate |
|---|---|---|---|
| 2024 | 126,490 | 63.83% | 9.56% |
| 2023 | 98,303 | 65.19% | 9.73% |
| 2022 | 169,463 | 67.88% | 8.84% |
| 2021 | 371,680 | 73.84% | 5.50% |
| 2020 | 358,282 | 63.93% | 11.95% |
| 2019 | 367,063 | 55.28% |
Last 12 Months
25,790
Since 2018
121,470
all complaints on record
Monetary Relief
18.7%
% of complaints where company provided monetary relief
Untimely Response
0%
% exceeding CFPB's 15-day response window
Complaints by Product Type
| Exam Date | Rating | Exam Type |
|---|---|---|
| Mar 2024 | Outstanding | Large Bank |
| Mar 2020 | Satisfactory | Large Bank |
| Dec 2013 | Satisfactory | Large Bank |
8 previous ratings locked — back to 1993
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Total Branches
4,993
Branch Deposits
$2.13T
1-Year Change
+112
5-year net change: +12 branches
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Preview:
| 25.10% |
| 2018 | 368,083 | 52.33% | 30.63% |
Denial rate = denials ÷ total applications. 2024 national avg: 23.75% · Large bank avg: 31.66% · above-average shown in red
Monthly Complaints (2021–present)
| Month | Complaints | With Monetary Relief |
|---|---|---|
| August 2025 | 2009 | 324 |
| September 2025 | 2032 | 277 |
| October 2025 | 2073 | 260 |
| November 2025 | 2069 | 286 |
| December 2025 | 2401 | 297 |
| January 2026 | 2550 | 316 |
| February 2026 | 2132 | 268 |
| March 2026 | 2438 | 377 |
| April 2026 | 2393 | 362 |
| May 2026 | 2200 | 297 |
| June 2026 | 1181 | 96 |
Data through Jun 2026.Last 12 months shown — unlock full history.
Full 2021–present history available — unlock this bank for $9 one-time.