Universal City, TX · Federal Credit Union · Chartered in TX
Who can join
Multiple select employee groups
Members
1,148,891
Net Worth Ratio
13.18%
min. 7% = Well Capitalized
Contact & Details
NCUAWebsite
Phone
Address
Branch Locations
Credit unions are exempt from CRA. The Community Reinvestment Act applies only to FDIC-insured banks and thrifts. Credit unions are regulated by NCUA and evaluated under a separate safety and soundness framework.
Total Assets
$19.19B
Total Shares
$15.51B
Total Loans
$12.73B
Net Worth Ratio
13.18%
≥7% = Well Capitalized
Members
1,148,891
Delinquency Rate (60d+)
0.59%
$74.9M
Loan-to-share ratio: 82.1%· healthy range 60–80%
| Year | Applications | Originated | Denials | Orig. Rate | Denial Rate |
|---|---|---|---|---|---|
| 2023 | 12,921 | 6,593 | 1,822 | 51.0% | 14.1% |
| 2022 | 16,258 | 8,173 | 2,469 | 50.3% | 15.2% |
| 2021 | 18,043 | 8,584 | 2,585 | 47.6% | 14.3% |
Last 12 Months
216
Since 2018
637
all complaints on record
Monetary Relief
4%
% of complaints with monetary relief
Untimely Response
0%
% exceeding 15-day window
Monthly Complaints (2021–present)
Data through Jun 2026.Last 12 months shown — upgrade for full history.
Creswell Admin Service Center
1 IKEA-RBFCU Parkway, Live Oak, TX, 78233-2416
M-F 9:00 am - 5:00 pm
Bandera Pointe
11432 W Loop 1604 N, San Antonio, TX, 78254
Lobby Hours: M-F 9-5, Sat 9-4 Drive Thru: M-Th 7-6, F 7-7, Sat 9-4
Mission South
201 SW Military Dr, San Antonio, TX, 78221-1615
Lobby Hours: M-F 9-5, Sat 9-4 Drive Thru: M-Th 7-6, F 7-7, Sat 9-4
Summit
6475 Baywater Dr, San Antonio, TX, 78229
Lobby Hours: M-F 9-5, Sat 9-4 Drive Thru: M-Th 7-6, F 7-7, Sat 9-4
Thousand Oaks
12307 Nacogdoches Rd, San Antonio, TX, 78217
Lobby Hours: M-F 9-5, Sat 9-4 Drive Thru: M-Th 7-6, F 7-7, Sat 9-4
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<a href="https://bankscorer.com/credit-union/randolph-brooks" target="_blank" rel="noopener">View RANDOLPH-BROOKS on Bank Scorer</a>Data sourced from NCUA 5300 Call Report and branch data. Updated quarterly.
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2021–2025 locked
Full 2021–present history available — see pricing from $14/mo.
Woodlake
7649 FM 78, San Antonio, TX, 78244
Lobby Hours: M-F 9-5, Sat 9-4 Drive Thru: M-Th 7-6, F 7-7, Sat 9-4
Potranco
10581 Potranco Rd, San Antonio, TX, 78251-3349
Lobby Hours: M-F 9-5, Sat 9-4 Drive Thru: M-Th 7-6, F 7-7, Sat 9-4
Gold Canyon
2080 N Loop 1604 E, San Antonio, TX, 78232-1557
Lobby Hours: M-F 9-5, Sat 9-4 Drive Thru: M-Th 7-6, F 7-7, Sat 9-4
Brooks
3181 Goliad Rd, San Antonio, TX, 78223
Lobby Hours: M-F 9-5, Sat 9-4 Drive Thru: M-Th 7-7, F 7-7, Sat 9-4
Live Oak
12415 Converse Rd, Universal City, TX, 78148-3168
Lobby Hours: M-F 9-5, Sat 9-4 Drive Thru: M-Th 7-6, F 7-7,Sat 9-4
55 more locations not shown.